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British gambling company

Bet365 is a British gambling company founded in 2000. Its

product offering includes sports betting, online casino, online poker, and online

bingo. Business operations are conducted from its headquarters in Stoke-on-Trent,

alongside a satellite office in Malta. It was founded by Denise Coates, who remains the

majority shareholder and joint-chief executive, alongside her brother John

Coates.

Overview [ edit ]

Bet365 is an online gambling company offering sports betting

and casino type games.

In addition to the company headquarters in Stoke-on-Trent,

Bet365 have further offices in Manchester, Gibraltar,[1] Malta,[2] Bulgaria and

Australia. The group employed over 4,000 people as of 2024.[3][4]

Bet365 is a trading

name of Hillside (New Media) Ltd.[5] and operations.

History [ edit ]

Bet365 was

founded in 2000 in a portable building[3] in Stoke-on-Trent by Denise Coates. Denise

developed a sports betting platform and trading team to launch the business online in

March 2001. The business borrowed �15 million from Royal Bank of Scotland against the

family's betting shop estate which had been started by Peter Coates in 1974 and had

been run by Denise Coates as managing director from 1995. Bet365 sold its betting shop

chain in 2005 for �40 million to Coral and paid off its loan to RBS.[6]

Bet365 chairman

Peter Coates was also the chairman at Stoke City and in May 2012 Bet365 signed a

three-year contract with the club to become shirt sponsors.[7] In April 2024, the

company became the new title sponsors for the club's stadium for the next six seasons,

replacing fellow local enterprise the Britannia Building Society.[8] In the summer of

2024, Bet365 also signed shirt sponsorship deals with Bulgarian clubs Ludogorets

Razgrad and Slavia Sofia for the upcoming two seasons.[9][failed verification]

Bet365's

reported figures (March 2024-21) showed revenues of �2.8 billion and a profit of �470

million before tax.[10]

Denise Coates, joint chief executive, continues to run Bet365

and is the majority shareholder with 50.1% of the shares. Her brother John, joint chief

executive, runs the business alongside her, with her father Peter holding the position

of chairman.

In the summer of 2024, the largest UK bookmakers and online casino

operators William Hill, GVC Holdings, Flutter Entertainment, Stars Group and Bet365

entered into an agreement to transfer funds to combat gambling addiction. They agreed

to increase the amount from 0.1% to 1% of gross income in the next five years. The

initiative was welcomed by a harm reduction group, but also received criticism for its

perceived inadequacy; one MP described it as "a bribe to appease campaigners and the UK

government".[11]

Overseas operations [ edit ]

In 2024, shortly after the U.S. Supreme

Court ruling on sports betting allowed U.S. states to regulate sports betting, Bet365

announced plans to launch in the United States starting with the state of New Jersey

with a partnership with Hard Rock Hotel and Casino in Atlantic City.[12] The company

would later announce in September 2024 that Bet365 will launch in Colorado with a

licensing and revenue share deal with Century Casinos. Bet365 opened up operations in

Colorado on 6 September 2024.[13][14]

In April 2024, Bet365 was also launched in

Ontario after it was approved by the Alcohol and Gaming Commission of Ontario to

conduct sports betting activities in the province following the passing of a new

Canadian law that legalized single-game betting.[15]

Awards and achievements [ edit

]

At the eGaming Review Operator Awards 2010 organised by eGaming Review magazine,

Bet365 won the "Operator of the Year" award.[16] Bet365 ranked third in The Sunday

Times Profit Track 100 league table, which ranks private companies in the UK based on

profit growth rate.[17] Bet365 was also ranked as one of the fastest growing privately

owned technology, media and telecoms companies in The Sunday Times Tech Track 100

league table.

eGaming Review magazine has ranked Bet365 the number one Internet gaming

company in 2010, 2011 and 2012 as part of its annual Power 50 list of the top 50 most

influential Internet gaming companies.[18] Denise Coates, founder and joint CEO of

Bet365, received a CBE in the 2012 Queen's new year honours list for services to the

community and business.[19] In February 2013 Denise Coates was named as one of the 100

most powerful women in the United Kingdom by Woman's Hour at BBC Radio 4.[20]

In

December 2024, Bet365 won the coveted SBC Bookmaker of the Year for the third

consecutive year.

Controversies [ edit ]

In October 2014, The Guardian newspaper

reported that the company had been taking bets from Chinese citizens by using obscure

domain names in order to avoid government web censorship.[21]

In 2024, Bet365 was

finedR$2.75 million AUD by the Australian Competition & Consumer Commission for

misleading advertisements which falsely promised "free bets" to customers.[22]

Denise

Coates became the highest paid executive in the UK in 2024, awarding herself a salary

of �217 million.[23] In 2024, her pay packet rose to �265m as the company reported

profits up 31% to �660 million, prompting criticism from problem gambling charity

groups.[24] In January 2024, Bet365 ranked second on The Sunday Times list of the UK's

top taxpayers, with the Coates family (Denise, John and Peter) paying an estimated

total tax of �156 million, of which �99 million was paid by Denise alone.[25]

Further

criticism highlights repeated cases of Bet365 delaying or denying payment to winning

players. For example, Bet365 was taken to court for refusing to pay over �1 million in

winnings to a horse bettor in Northern Ireland in 2024.[26] The company refused a

payout of �54,000 to a customer in England in 2024, a case which was still ongoing in

2024.[27][28] In Australia, Bet365 froze the account of a punter who had won

aroundR$200,000 AUD in 2024, refusing to pay out.[29] These are just some of the most

noteworthy instances; several more cases of Bet365 refusing to pay winnings have been

reported by gamblers on Internet gambling forums.[30][31]

Although gambling is illegal

in most jurisdictions of India, Bet365 nonetheless conducted surrogate advertising in

the country. India's consumer affairs ministry served notices to various television

channels and apps for promoting gambling companies and asked them to stop showing ads

from Bet365 and other betting platforms immediately.[32]

Media [ edit ]

In the UK, the

face of Bet365, since 2010, has been actor Ray Winstone.[33]